FAQs

1. Is VALLI jewelry waterproof?

Most VALLI jewelry is designed for everyday wear and is water-resistant.
However, if a product is not waterproof or made from a different material, this will be clearly stated on the product page.

2. What materials are used in VALLI jewelry?

We primarily use high-quality stainless steel designed for everyday wear.
Material details are listed clearly on each product page.

3. How should I care for my jewelry?

To keep your jewelry looking its best, we recommend storing it in the provided pouch when not in use and avoiding contact with harsh chemicals.

4. Where do you ship?

We currently ship within Sweden and across Europe.

5. How much is shipping?

Shipping within Sweden is free for orders over 800 SEK.
Shipping costs for other orders and European destinations are calculated at checkout.

6. Do you accept returns?

Yes. We accept returns in accordance with our Returns Policy.
Please visit the Returns page for full details.

7. When will my order be shipped?

Orders are usually processed within 1–3 business days unless otherwise stated.

8. How can I contact you?

You can reach us at hello@vallijewelry.com
We aim to respond within 24 hours on business days.